SureTra Privacy Policy

Last updated: 24 May 2025

1. Introduction

SureTra.com (“SureTra”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use SureTra (the “Service”).

2. Information We Collect

• Account data — name, email address, hashed password, and subscription status.
• User‑generated content — reviews, comments, photos, or other material you voluntarily submit.
• Usage data — pages visited, clicks, referring URLs, and other analytics collected via cookies or similar technologies.
• Device & log data — IP address, browser type, operating system, and event timestamps.
• Payment data — handled by our payment processor (e.g. Stripe). We never store full credit‑card numbers.

3. How We Use Your Information

• Provide and maintain the Service;
• Personalise content and surface relevant deals;
• Process payments and manage subscriptions;
• Send transactional emails and product updates;
• Monitor, analyse, and improve performance and security of the Service;
• Comply with legal obligations and enforce our Terms.

4. Legal Bases (GDPR)

We process personal data only when we have a lawful basis, including consent, contract fulfilment, legitimate interests (e.g. fraud prevention, product analytics), or compliance with a legal obligation.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to authenticate users, remember preferences, and collect usage analytics. You can disable cookies in your browser, but parts of the Service may not function properly.

6. Disclosure of Information

• Service providers — cloud hosting, analytics, support tooling, and payment processors who process data on our behalf under contractual safeguards.
• Legal & compliance — if required by law, or to protect SureTra’s rights, property, or users.
• Business transfers — in connection with any merger, sale, or acquisition.

7. International Data Transfers

We operate globally. Where we transfer personal data outside Australia / the EEA we rely on adequacy decisions, standard contractual clauses, or equivalent safeguards.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service and meet legal obligations. Back‑ups may persist for up to 30 days.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data, object to processing, or withdraw consent. Submit requests via contact@suretra.com.

10. Children’s Privacy

SureTra is not directed at children under 13. We do not knowingly collect information from children. If you believe we have done so, please contact us and we will delete the data.

11. Security Measures

We use TLS encryption in transit, AES‑256 encryption at rest, regular penetration testing, and least‑privilege access controls. No method of transmission over the Internet is 100 % secure, so we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or in‑app notice. Continued use of the Service after changes constitutes acceptance of the revised Policy.

13. Contact Us

Questions or concerns? Email contact@suretra.com.